I. Mô tả công việc:

Your mission:

You help potential clients go from:

• “We might need something…” → “We understand the next step, feel supported, and are ready to move forward.”
• You will help keep conversations organized, follow up clearly, prepare materials, and make sure nothing important gets lost between first contact and project handoff.

What your days will look like:

1. Build and develop client relationships 

• Support client communication through email, calls, and follow-up messages.
• Understand client challenges and identify opportunities where F.Learning can provide value. 
• Help prepare recap emails, proposals, and coordination documents.
• Build trust with decision-makers and guide conversations toward meaningful business opportunities. 
• Make sure clients feel supported, responded to, and well taken care of.

2. Keep the sales and onboarding clients process organized

• Track opportunities from first contact to signed project and handoff.
• Update CRM, notes, timelines, and internal records neatly.
• Coordinate with Account, Production, L&D, and Marketing teams to keep information aligned.
• Help ensure promises, files, and next steps are handed over properly.

3. Support the team with structure and reliability

• Follow up on pending items, timelines, and client feedback.
• Help organize documents, meeting schedules, and proposal materials.
• Spot missing information early and ask the right practical questions.
• Use AI tools and simple systems to work faster and more clearly.

4. Nurture and grow existing accounts 

• Maintain strong relationships with existing and past clients.
• Stay in touch with clients after project completion and identify opportunities for future collaboration.
• Understand client business goals and proactively suggest relevant solutions.
• Help ensure clients see F.Learning as a trusted long-term partner rather than a one-time vendor.
• Track account health and follow up regularly to strengthen relationships over time.

II. Nơi làm việc: Sao Mai Building, 19 Lê Văn Lương, Thanh Xuân, Hà Nội

III. Yêu cầu ứng viên:

The kind of person who thrives here

• You enjoy building relationships and creating business opportunities.
• You do not need to be an aggressive salesperson. We care more about curiosity, communication, and long-term relationship building than high-pressure selling.

You are likely a fit if you:

• Communicate clearly and professionally.
• Are organized and good at keeping track of details.
• Follow up well and do not let things slip.
• Enjoy helping conversations move toward action.
• Can coordinate across people and tasks without chaos.
• Learn quickly and are comfortable using tools and systems.

Your background helps if you have

• A Bachelor’s degree, or you are in your final year of university.
• Experience in Business Development, Account Management, Client Success, Sales, or related roles. 
• Strong spoken and written English.
• Good communication and coordination skills.
• A careful, proactive, “I’ll handle it” attitude.
• Experience in account support, client service, project coordination, sales support, or related work is a plus, but not required.

IV. Chính sách đãi ngộ:

Life at F.Learning

• We are serious about results — and allergic to drama.
• We treat people like people. Respect and open communication are default settings.
• We focus on doing great work and enjoying the process.
• We learn constantly, and we invest in people who want to grow.
• Also: snacks. Lots of snacks. Because client follow-up is better when you are not hungry.

Why join us

• Clients: 99% international across industries → you will level up intercultural communication fast.
• Salary: negotiable + 13th-month salary + performance bonus.
• Bonuses: International Workers’ Day, Vietnam National Day, Lunar New Year.
• Leave: 12 annual leave days + 4 sick leave days/year.
• Annual performance review.
• Annual health check.
• Insurance: social + premium health insurance.
• Team break-release funded twice a year + fun internal events.
• Working hours: 8:30–18:00 (1.5h lunch).
• Location: Floor 12A, Sao Mai Building, 19 Le Van Luong, Thanh Xuan, Hanoi.

V. Cách thức ứng tuyển: 

• Ứng tuyển trực tiếp theo đường dẫn: https://www.fab.careers/jobs/account-coordinator-junior-account-executive