1. JOB DESCRIPTION:

Working location: 70-72 Ba Trieu, Hoan Kiem, Ha Noi

Sales:

• In Charge of Replying to Assigned Inquiries: Promptly respond to all assigned client and prospect inquiries to ensure timely communication and high conversion rates
• Engage and Work with the Vivu Journeys Teams: Collaborate with various Vivu
• Journeys teams to gather all necessary information and rates related to client inquiries
• Discuss with BDM: Coordinate with the Business Development Manager (BDM) in charge of the account to plan and set margins when needed
• Suggest and Implement Business Growth Ideas: Propose and execute innovative ideas to grow the business and improve sales performance

Reservations:

• Work closely with the Operations team to confirm bookings and services
• Double-check itineraries, bookings, and vouchers for accuracy before sending confirmations
• Handle special requests like dietary needs, accessibility, or event arrangements.
• Input and update all bookings in the system accurately
• Monitor deadlines for deposits, payments, and cancellations to avoid issues
• Coordinate with suppliers to confirm services and secure the best rates
• Collaborate with Sales and Operations teams to provide seamless service
• Share destination updates and new ideas to improve team performance
• Participate in training to stay informed about new systems and products

2. QUALIFICATION AND SKILL REQUIREMENTS:

Experience:

• Fresh graduated is acceptable
• Good command of both written and spoken English
• Must be proficient using technology and working with software applications
• High degree of customer service and satisfaction

Qualifications:

• Minimum Bachelor Degree

Skills:

• Solid teamwork and communication (both verbal and written) skills
• Fluent in written and spoken English
• Flexible and able to work with uncertainties and changing priorities
• Ability to problem solve and make decisions
• Multi-tasking
• Excellent interpersonal and presentation skills across a variety of cultures
• A self-starter able to work independently and as part of a team to meet deadlines and targets.
• Ability to work outside normal office hours when required.
• Customer centric with commitment to high standards of service delivery
• High attention to details & strong time/priority management skills
• Personally aligned with ViVu Journeys values
• Proficient with Microsoft Office applications

Knowledge:

• Knowledge of Indochina

• Understanding the fast-paced sales environment

Attributes:

• Hungry – self-motivated and diligent, constantly thinking about the next step and the next opportunity.
• Humble - quick to point out the contributions of others, share credit, emphasize team over self and define success collectively rather than individually.
• Smart - good judgment and intuition around the subtleties of group dynamics and the impact of your words and actions
• Be able to work from 7:30 – 16:30

• Salary package 10 million VND Gross
• Educational trips
• Vibrant culture and working environment
• Generous annual leave
• An annual health package of gym membership and performance watch
• Core working hours: 8 hours per day Monday – Friday.
• Training courses with great career development opportunities

4. HOW TO APPLY: