We are looking for a hands-on, community-obsessed Community Executive to build, manage, and grow community channels. You will be the face and voice of our brand within the community — creating meaningful connections, driving member engagement, and turning learners into advocates. 

1. JOB DESCRIPTION:

• Develop and execute community growth strategies across team Edtech's owned channels and groups. 
• Establish and maintain community guidelines, operating frameworks, and member experience standards consistent with brand personality. 
• Ideate and run community content and recurring activations — minigames, contests, webinars, livestreams — while proactively engaging with members and responding in a timely manner to drive membership growth and active rates. 
• Monitor and synthesize social listening data; evaluate and categorize member feedback and potential leads for proper follow-up across relevant teams. 
• Oversee community accounts and seeding activities, ensuring full compliance with the brand's transparency standards. 
• Collaborate closely with cross-functional teams to ensure community activities are well-communicated and executed smoothly and on schedule. 
• Track and report on key community metrics on a regular basis (growth, active rate, engagement, sentiment, etc.) and propose data-driven optimization strategies. 
• Perform other tasks assigned by the direct manager. 

2. JOB REQUIREMENTS:

Required Qualifications 

• Minimum 2–3 years of experience in community management or social media, with direct hands-on experience building or growing a community from an early stage (under 5,000 members) or from scratch. 
• Deep understanding of Gen Z learning community behavior and dynamics. 
• Proficient in community-building tools and analytics/monitoring platforms. 
• Strong situational awareness and the ability to handle negative feedback tactfully and constructively. 
• Excellent written and verbal communication skills — able to spark conversations, not just broadcast content. 

Nice to Have 

• Experience in the Education or EdTech industry. 
• Proven track record managing multi-platform communities (Facebook Group, Threads, Tik Tok, emerging platforms). 
• Background in IELTS preparation or strong familiarity with the language-learning journey. 

3. HIRING PROCESS:

Phone Screening >  Home Test >  Onsite Interview > Offering. 

4. WHY YOU'LL LOVE WORKING AT CỐC CỐC

Few countries have local challengers in the search and browser space. Vietnam is one of those countries thanks to Cốc Cốc. There are a lot of challenges in competing against dominant global players, but also lots of rewards when we succeed. 

Professional Growth 

• What we are doing is difficult. This is why there are a lot of opportunities for you to learn and grow with support from a mix of learning & development programs. 
• You will work alongside talented team members who have a unique skill set and expertise in this market. 

Working Environment 

• A culture of flexibility and responsibility, no dress code. 
• Exciting internal events to help you understand the whole business and make you part of the Cốc Cốc family. 
• Modern and cozy kitchens with plenty of snacks and coffee/tea bars every day, to make sure your energy level is high when you need it. 
• Many interesting hobby clubs to share your non-professional passions — English Club, Yoga, Football, and many more forming. 

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