• Resolve problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem; expedite correction or adjustment; and follow up to ensure resolution.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Ensure customer satisfaction and provide professional customer support.
• Keep records of issues/problems from customers.
• Other tasks assigned by the Supervisor/Leader.

• Graduated from relevant majors Economics/English, ...
• 1+ years of experience in customer service in POD and e-commerce.
• Good English communication skills (English: 6.0 IELTS).
• Proficient with Word, Excel, Google Sheets, and web searches (Able to use Help Desk software such as Freshdesk).
• Ability to stay calm when customers are stressed or upset.
• Attention to detail.
• High sense of responsibility and enthusiasm.
• Ability to self-study.

1. Competitive Salary:

• 40,000 VND/hour (Monday – Saturday)
• 50,000 VND/hour (Sunday)

• Young, dynamic, and friendly team.

• 1–3 weeks of training with the CS Supervisor.
• Flexible schedule: 4 consecutive hours/day during training.

• Short-term contract: 2–3 months.
• 6 working days/week (1 day off, Monday–Saturday).
• Minimum of 6 hours/day.
• Shifts: Morning 8:30 – 12:00 | Afternoon 13:30 – 17:30

• Gửi CV qua email: hr@dztcorp.com
• Hạn cuối: 23:59 ngày 10/10/2025
• Lưu ý: Do hạn chế về mặt thời gian, chúng tôi có thể sẽ chỉ phản hồi kết quả ứng tuyển qua email cho các ứng viên được chọn. Trong và sau khi ứng tuyển, vui lòng thường xuyên kiểm tra cả hòm thư Spam hoặc Promotions (Quảng cáo) để không bỏ sót bất cứ thông báo nào từ chúng tôi.