1. Mô tả công việc

What will you do

• Support merchants, and customers to handle orders problems in Japanese, English as well as Vietnamese;
• Receive, investigate, and resolve customer inquiries and complaints;
• Coordinate with departments in the company to support and solve customer problems, and improve the company's services;
• Manage and maintain customer information database;
• Other tasks as assigned by the manager.

2. Yêu cầu ứng viên

• Japanese equivalent to N2 level; 
• English equivalent to Toeic 700-750, or IELTS 6.0-6.5
• Good communication, self-discipline, and responsibility for work;
• Have a personal laptop;
• No prior customer service experience is required;
• Experience in a similar position is a plus;
• Age: Prefer under 26.

3. Quyền lợi

• Attractive salary, bonus
• 13th-month salary, annual salary review
• Monthly and quarterly gifts, team building activities...
• Vouchers on Capichi App for employees
• Social & medical insurance in line with Vietnamese Labor Law
• Young, dynamic environment, agile mindset, product ownership mindset
• A multicultural working environment

4. Địa điểm làm việc

• Work from home

5. Cách thức ứng tuyển

• Send your CV to email address: recruit@capichiapp.com
• Email title for job application: [CV] Customer Service Executive (English + Japanese) - Full name
• Capichi will contact the suitable candidates in 5-7 working days