The position demands an excellent standard of customer service, good English writing skills, and a high level of customer satisfaction.

1. Expectations:

• Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels;
• Identify and assess customer's needs to achieve satisfaction;
• Provide accurate, valid and complete information by using the right methods/tools;
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
• Meet personal/teams targets;
• Keep records of issues/problems for further investigation from functional teams;
• Follow communication procedures, guidelines, and policies;
• Work with managers on customer feedback.

2. Requirements:

• Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up);
• Good computer skills (familiar with MS Office & Google applications);
• Familiar with smartphone/ mobile device/mobile applications;
• Excellent interpersonal skills;
• Attention to detail and desire to learn;
• High sense of responsibility and enthusiasm;
• Ability to work independently and in a team;
• Flexible, adaptable to new changes;
• Freshmen are preferable.

3. Benefits:

Salary and Benefits:

• Salary range: up to 10,000,000 VND/month;
• Attractive bonus and benefits and annual salary review;
• Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
• Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
• Annual health check, annual flu vaccination;
• Summer vacation (Paid days off and bonus);
• Paid leave (12 days/year).

Working Environment:

• International, fun, and professional working environment: Working closely with both experienced Vietnamese and foreign experts;
• Free drinks (coffee, tea, etc.)
• Laptop/computer and other equipment is provided.
• Training and career development opportunities;
• Free in-house gym and game room for everyone. We love board games, video games, PS5;
• Free in-house classes: Yoga

Working time:

• Operating hours: Monday through Sunday.
• Work in a maximum of 40 hours per week (5 shift/week)
• Working Address: Tam Trinh Street, Hai Ba Trung, Hanoi

4. All interested candidates are welcome to apply. Please send your resume (in English) expressing your interest to us!