1. Job description: 

• Provide timely and effective support to clients using the ERP software via email/phone 
• Corporate with relevant parties (Dev, SA/BA, AM, …) if needed to troubleshoot and resolve technical and functional issues related to the ERP modules 
• Accurately record, track, and update support cases in the internal case management system in a timely manner 
• Proactively escalate complex bugs and unresolved issues to higher level to handle customer's issues promptly 
• Other internal support if required 

2. Job Requirements: 

• Preferably graduated from FTU, NEU, DAV, ULIS, HANU, TMU, AOF, BAV,... 
• Strong proficiency in both written and spoken English 
• Excellent communication and interpersonal skills. 
• Analytical and problem-solving mindset with attention to detail. 
• Good customer service mindset
• Fresh graduates or final-year students awaiting graduation are encouraged to apply 
• Age: 22-24 

3. Benefits: 

• Gross salary: 9.000.000 - 13.000.000 VND 
• Monthly salary 13+14 
• To be paid insurance according to the provisions of labor law (social insurance, health insurance, unemployment insurance) 
• Increase salary 2 times/ year 
• Conducive working environment 
• To celebrate birthday, participate in teambuilding activities, annual travel 
• Good learning opportunities 
• Holidays and New Year holidays as prescribed by law. Company holidays, including: 14 days off, 10 days off sick, 01 Christmas day, 0.5 international women's day, 0.5 Vietnamese women's day... 
• There are fruits every Thursday and free cake, tea, coffee,... 

4. Location: C Tower, 25th floor, Central Point Tower, 219 Trung Kinh, Yen Hoa, Hanoi. 

5. Working Time: From Monday to Friday (leave Saturday and Sunday) 

(Morning: 8:00 a.m. - 12:00 p.m., Afternoon: 1:00 p.m. to 5:00 p.m.) 

6. For more information, please contact us via: 

• Email: hr_hn@synergixtech.com 
• Phone: 0796 353 325 (Ms Sunny)