1. Quantity: 03

2. Job description:

• Provide timely and effective support to clients using the ERP software via email/phone
• Corporate with relevant parties (Dev, SA/BA, AM, …) if needed to troubleshoot and resolve technical and functional issues related to the ERP modules
• Accurately record, track, and update support cases in the internal case management system in a timely manner
• Proactively escalate complex bugs and unresolved issues to higher level to handle customer's issues promptly
• Other internal support if required

3. Requirements: Welcome Fresh graduates or final-year students awaiting graduation

• Strong proficiency in both written and spoken English
• Excellent communication and interpersonal skills.
• Analytical and problem-solving mindset with attention to detail.
• Good customer service mindset

4. Benefits:

• Total salary: 8M - 12M
• Monthly salary 13+14
• To be paid insurance according to the provisions of labor law (social insurance, health insurance, unemployment insurance) & PVI heath care insurance
• Increase salary 2 times/ year,
• Conducive working environment, Good learning opportunities
• To celebrate birthday, participate in teambuilding activities, annual travel (3d2n at 5-star hotel).
• Holidays and New Year holidays as prescribed by law. Company holidays, including: (14 days annual leave, 10 days paid sick leave , 01 Christmas day,..)
• Fruits every Thursday and free cake, tea, coffee, ... daily

5. Send your CV to:

• Gmail: hr_hn@synergixtech.com
• Phone: 0796 353 325 (Ms Huong)

Working time: Monday to Friday, 8:00 AM to 17:00 PM

Address: 25th floor, C Tower, Central Point, 219 Trung Kinh, Yen Hoa, Hanoi