1. Key Responsibilities:

• Respond quickly to customer inquiries via Facebook, Zalo, and SMS
• Qualify leads by asking the right questions: What machine? When do they need it? What is their budget?
• Classify and prioritize leads by buying readiness (Hot / Warm / Cold) and update records accordingly
• Contact potential customers proactively — follow up, re-engage cold leads, and move warm leads toward a meeting with the sales team
• Maintain organized records of all leads, conversations, and status updates in our CRM system (Zendesk — full training provided)
• Prepare simple weekly reports on lead volume, response rate, and lead quality
• Conduct happy calls with existing customers to build long-term relationships

2. Nơi làm việc: The sun, Me Tri, Ha Noi

3. Requirements:

These are non-negotiable:

• At least 1 year of experience in telesales, customer service, or customer support
• Proven ability to handle a high volume of customer contacts per day without dropping quality
• Comfortable working with Facebook, Zalo, and SMS as primary communication tools
• Strong organizational skills — you track everything, forget nothing
• Experience managing customer data in any system (CRM, Excel, Google Sheets, or similar)
• Excellent Vietnamese communication skills — clear, professional, and warm
• Comfortable reading and writing in English for daily internal communication — emails, reports, and system updates

Nice to have:

• Experience with Zendesk or any CRM platform
• Familiarity with Manychat or similar automation tools
• Interest in or basic knowledge of construction or heavy equipment

4. Why You'll Love Working at RCE

Career Growth & Training

• Full training on our CRM system and lead qualification process — no prior experience with our tools required
• Direct mentorship from experienced managers
• Fast-track career path — strong performers grow into team lead roles

Attractive Compensation & Benefits

• Fixed salary: 12–25 million VND
• Performance-based commissions and long-term incentive plans
• Company-provided laptop and personal phone
• 50% support for driving license fees
• Full social and health insurance and paid leave per government regulations

Vibrant, High-Energy Culture

• Work with a passionate team driving innovation in the heavy equipment industry
• Be part of a fast-scaling company that rewards initiative, learning, and performance

5. Cách thức ứng tuyển: 

• SĐT: 0918174426
• Hoặc Email: Mia@rce.global