1. Mô tả công việc:

OVERVIEW

The intern will support the Customer Service & Web Operations team in handling customer interactions across e-commerce marketplaces (Shopee, Lazada, TikTok Shop), coordinating order processing, managing storefronts, and assisting with promotional campaign operations.

KEY RESPONSIBILITIES

• Assist in handling customer inquiries, complaints and reviews — input and respond to customer inquiries, complaints and reviews from Shopee, Lazada & TikTok Shop.
• Support order processing and coordination with internal teams, including emailing to confirm returned products to the warehouse and store.
• Ensure timely and accurate responses to customer queries, following SLA.
• Appeal penalties in the marketplace, e.g., submit an appeal for penalties on Shopee.
• Escalate complex issues to the appropriate team while keeping the customer informed, ensuring all escalations are documented accurately for tracking and reporting purposes.
• Monitor daily sales and campaign performance in marketplaces (e.g., traffic, conversion, best-selling products, voucher usage).
• Assist in store decoration and merchandising (banner upload, homepage layout, campaign assets, and product tagging during campaigns).
• Create and set up promos in the marketplace (vouchers, bundles, flash sales), ensure stock availability, and make sure products are correctly published and visible.
• Activate and deactivate products in the marketplace according to request (new launch, clearance, stock-out, or price change).
• Help monitor order status and coordinate with the internal team if there are issues (cancellation, return, shipment delay).
• Prepare weekly and monthly reports.

2. Nơi làm việc: Remote job – You need to come to store Marks&Spencer 2-3 times a week to take photos and gets product’s information (if necessary)

3. Yêu cầu ứng viên:

• Active university student (minimum 5th semester) or fresh graduate in Communication, Marketing, or related fields.
• Basic understanding of SEO and e-commerce content optimization.
• Detail-oriented and able to meet deadlines.
• Familiar with Shopee, Lazada, and TikTok Shop platforms.
• Proficient in Excel, Google Sheets, Adobe Photoshop and Canva.
• Creative, communicative, and a team player.
• Available for a full-time internship for 6 months.

4. Chính sách đãi ngộ:

• Laptop for work
• Remote 

5. Cách thức ứng tuyển: 

• Ứng tuyển trực tiếp theo email: linh.bd@map.co.id