As we grow, we’re building a team of driven, capable, and compassionate professionals who believe that animals - and the people who care for them - deserve the very best.

** Accept only candidates with no experience **

2. Key Responsibilities:

• Serve as “Ambassadors” – creating and maintaining goodwill for the hospital, while stationed at the front desk in the reception area.
• Answer and triage phone calls, emails, messages from clients.
• Troubleshoot issues over phone calls, chat and handle customer complaints.
• Make calls, follow up and update on lists of customers.
• Schedule appointments and other patient visits in the appointment book, including re-check appointments, surgeries, and drop offs.
• Call clients to confirm appointments, remind of missed appointments and laboratory results as well as callbacks for procedures performed.
• Relay appropriate information to/from clients to doctors and/or management.
• Quickly understand client needs and initiate the process of meeting those needs.
• Help new clients completely fill out the registration form. Inform new clients about services, etc. that we offer.
• Maintain proper documentation in the electronic medical record
• Prepare deposit slips and/or cash balancing worksheet for the daily bank deposit as directed by the Hospital/Office Manager.
• Present and explain fee estimates for treatment/surgery to clients.
• Process payment transactions

Working places:

• 78 To Ngoc Van, Quang An, Tay Ho, Ha Noi

Working time: 48 hours/ week, with flexible shift scheduling

• Send CV to email: hr@theanimaldoctors.org
• Deadline: 23:59 31/8/2025
• Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.