1. JOB DESCRIPTION:

Customer Service Staff are responsible for creating a lively, welcoming, and family-friendly environment for all guests, ensuring exceptional hospitality and personalized services. This includes supporting residents with documentation, organizing events, handling feedback, and providing tailored assistance to long-term residents, VIPs, and other guests to enhance their overall experience and satisfaction.

• Greet all guests warmly and enthusiastically upon arrival and departure. Open and hold the main door to welcome and see off guests, ensuring a friendly and professional impression.
• Guide and assist in-house tenants with required documentation for services such as visa extensions, residence permits, and Internet service applications.
• Support guests with flight ticket bookings, transportation arrangements, tour bookings, and providing general information to enhance their stay.
• Collect feedback and complaints from residents, including reviews on OTA websites, and promptly inform relevant departments for resolution. Ensure timely responses are provided to residents.
• Personally meet, greet, and escort long-stay and VIP guests upon arrival.
• Plan monthly events and activities to engage residents, including preparing proposals, estimating costs, and coordinating with department heads.
• Develop and implement creative ideas to surprise and delight residents, enhancing their experience.
• Perform any other tasks as required.

• Diploma or higher degree in English or Hospitality.
• Fresh graduates or young professionals with no prior experience. However, having relevant working experience is an advange.
• Friendly and vibrant appearance, always ready to warmly welcome every customer.
• Passionate about communication and customer service, with a strong willingness to learn.
• Good English communication skills, enabling you to confidently connect with international customers.
• Proficiency in office computer skills (e.g., Microsoft Word, Excel, PowerPoint).

• Competitive income, 13th-month salary, and annual performance bonuses.
• 16 days of annual leave.
• A young, dynamic working environment with an annual company trip.
• Lunch provided at the company canteen and free parking for employees.
• 24/7 private health insurance.
• Opportunities for professional growth and career advancement in the service industry.
• Participation in exciting events, fostering creativity and experiencing something new every day.

4. HOW TO APPLY: