1. JOB DESCRIPTION:

• Provide timely and effective support to clients using the ERP software via email/phone
• Corporate with relevant parties (Dev, SA/BA, AM, …) if needed to troubleshoot and resolve technical and functional issues related to the ERP modules
• Accurately record, track, and update support cases in the internal case management system in a timely manner
• Proactively escalate complex bugs and unresolved issues to higher level to handle customer's issues promptly
• Other internal support if required

2. REQUIREMENTS:

• Preferably graduated from FTU, NEU, DAV, ULIS, HANU, TMU, AOF, BAV
• Strong proficiency in both written and spoken English
• Excellent communication and interpersonal skills.
• Analytical and problem-solving mindset with attention to detail.
• Good customer service mindset
• Fresh graduates or final-year students awaiting graduation are encouraged to apply
• Age: 20-24

3. BENEFITS:

• Gross salary: 9.000.000 - 13.000.000 VND
• Monthly salary 13+14
• To be paid insurance according to the provisions of labor law (social insurance, health insurance, unemployment insurance)
• Increase salary 2 times/ year
• Conducive working environment
• To celebrate birthday, participate in teambuilding activities, annual travel
• Good learning opportunities
• Holidays and New Year holidays as prescribed by law. Company holidays, including: 14 days off, 10 days off sick, 01 Christmas day, 0.5 international women's day, 0.5 Vietnamese women's day...
• There are fruits every Thursday and free cake, tea, coffee,...

4. HOW TO APPLY:

• Send your CV to email: hr_hn@synergixtech.com
• Deadline: 23:59 20/6/2026
• Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.