Customer & Student Support 

• Support a group of international students (around 30 - 40 students) regarding attendance, assignments, engagement, and communication in class. 
• Have 1-1 sessions with students by request or by seeing a requirement for support, ensuring that a summary of the session is documented on the Personal Wellbeing Plan (PWP) system. 
• Authorized students who cannot attend lessons and inform teachers accordingly. 
• Work with teachers to update the escalation cases and keep in contact with parents/ customers to provide information promptly. 
• Communicate with parents/customers regularly to ensure they are informed of any student issues. 
• Organize and participate in regular parent meetings and parent orientation sessions.
• Distribute the end-of-term reports and half-term reports. 
• Ensure all phone calls/ text messages are answered promptly and professionally. 
• Re-directing phone calls or taking and passing on accurate messages for specific staff responsible for students' queries.
• Update PWP with student notes with any escalations to parents/customers or from information provided by the parents/customers.
• Hold induction sessions for new students. 

Admin & Support task 

• Translate student care documents (E-V, V-E) 
• Assisting with the team in preparing survey and evaluation reports
• Assisting with other administrative tasks for the team
• Support online and offline events. 

Duties & Compliance 

• Work shift once a week during lesson time (11pm - 1 pm & 3 pm - 8pm) to support and update students' requests promptly (work from home with personal devices). 
• Update and share positive feedback and case studies with the Marketing team, and other relevant departments.
• Be aware of, and comply with, policies and procedures relating to child protection, health and safety, confidentiality, and data protection, reporting all concerns to an appropriate person.
• Ensure all communications are Data Protection compliant.
• Escalate any safeguarding issues in a timely and confidential manner.
• Ensure all company policies and procedures are adhered to.
• Ensure maximum knowledge of subjects and course specifications.
• Ensure that all company assets are protected.
• Carry out any other tasks given to ensure that high standards are maintained.
• Providing support to other colleagues to ensure that all priorities are met. 

• 1y+ of experience in related field is a plus 
• Excellent communication skills (oral and written). IELTS 6.0 or equivalent level is a plus
• Proficient office skills (Word, Excel, Outlook, ...)
• Able to work tight deadlines and multi-task effectively
• Ability to develop productive relationships with other teams around the network 

• Gross Salary: 10 – 12 mil VND (agreement according to capacity) 
• Internal Training (Technical & Functional)
• 12 days annual leave; after working for 3 years, get an extra day of leave.
• Paid sick leaves
• Salary reviews every year
• Annual health check

• Send your CV to email: hradmin.vietnam@nisai.com
• Deadline: 23:59 26/6/2026
• Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.