1. JOB DESCRIPTION:

• Provide technical support to end-users via phone, email, or in-person.
• Diagnose and resolve hardware and software issues.
• Assist with the setup and configuration of computers and peripherals.
• Document support interactions, troubleshooting steps, and resolutions.
• Install, upgrade, and configure software applications.
• Maintain an inventory of hardware assets.
• Assist with user onboarding and offboarding processes.
• Other duties as assigned.

Required Qualifications/skills:

• Education: A degree in Information Technology or a related field is preferred.
• Experience: 0-1 years of experience in IT Support or a related role.
• Technical Skills: Proficiency in Windows, and Linux Operating Systems; knowledge of network protocols and configurations.
• English: basic communication and reading skills.
• Soft Skills: Strong problem-solving abilities, good interpersonal and communication skills.

Desired competencies:

• Initiative: Demonstrate a thirst to understand how your role fits in and seeks opportunities to contribute beyond own role.
• Adaptability: Shows agility and easily adjusts to changing work situations.
• Ownership: Takes responsibility for own actions and learns from experience.

• Working in a young, professional and international environment;
• Practical guidance and chance to get more knowledge and experience 
• Opportunity to develop communication, problem solving and teamwork skills;
• Opportunities to join many activities/ events of the Firm

4. HOW TO APPLY: