DSV - Global Transport and Logistcis

We provide and manage supply chain solutions for thousands of companies every day – from the small family run business to the large global corporation. Our reach is global, yet our presence is local and close to our customers. 60,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services.

In Vietnam, DSV has 2 offices which located in Hanoi & HCM city.

Position: Sea Export Operations - 8 month contract

Location: 36 Hoang Cau, Dong Da, Hanoi

I. Purpose of the position:

• Manage shipment from booking to arrival at destination
• Manage vendors/shipper and carriers
• Communicate with all involved parties
• Check P&L of shipment
• Follow Company applications and policy

II. Main duties and Responsibilities:

• To follow customers SOP and internal SOP
• To comply and meet all KPI from customers and company
• To follow up shipment as per procedure: advice and feedback to customer and overseas stations shipment status and make respective booking arrangement (pickup, booking with carriers etc.)
• To check and verify documents and update company systems
• To carry out the approved improvement and changes on procedures and systems made by supervisors.
• Send the Pre-Alert to customer and receiving house
• Following up with documents and routing until delivery of cargo to destination.
• To File and update AMS/ACI/ AFR/VGM
• To issue debit note/proforma invoice and book accrual cost in shipment/consol
• To update CW1, EDC, … and other applications
• To report and feedback on irregularities, pre-claims, and problems to Supervisor and Line Manager
• To carry out approved proposed improvement/changes on procedures and systems
• To follow customers SOP and internal SOP
• To follow up and complete shipment
• To back up other operation team
• To take up additional tasks as assigned
• To support Sales and overseas offices for retaining existing and gaining new customers
• To handle incident, pre-claim and feedback to customer’s inquiries, complaints, claims follow up
• To verify cost and provide shipment number for incoming invoices from Intercompany and subcontractors/carriers
• To handle and ensure billing/costing on time
• To follow and complete shipment till arrive destination
• To complete all required task from company systems.
• To optimize relationship with customers, carriers and subcontractors to deliver excellence service
• To carry out daily operations tasks efficiently and work within area guidelines and company’s policies and procedures
• To update CW1, EDC, … and other applications
• To report and feedback on irregularities, pre-claims, and problems to Supervisors
• To carry out approved proposed improvement/changes on procedures and systems
• To back up other operation team
• To take up additional tasks as assigned

III. Skill and Specification:

• Experience in logistics/ forwarding industry
• Knowledge of local and overseas custom and regulations
• Basic geography knowledge
• Basic accounting and administrative skills 
• Careful person/focus in detail
• Good at Microsoft excel, word
•  Fluent in English and Vietnamese

IV. On-Job Skill:

• Work planning and Controlling
• Efficient with Operation system CW1
• Good knowledge on Transportation
• Good background on Security filling, Dangerous cargo handling, Pharma Handling, Consolidation planning
• Good communication skills and problem solving

How to apply: Send your English CV asap to email: phuong.khuat@vn.dsv.com (Ms. Phuong) with title [DSV-HN-0924] - Sea Export Ops - Full name