I. JOB DESCRIPTION:

About the role:

• Champion Health & Safety: You'll ensure our hotels, transport, and product partners meet the highest safety standards across all destinations, giving our clients peace of mind.
• To take ownership of Client Feedback and Feedback reporting.
• To negotiate competitive rates for our product.
• To update the supplier database for efficient retrieval and referral.
• To assist with cost benchmarking for packages and tours.   
• To assist and participate in scheduling business trips and inspection trips.
• To facilitate product research tasks.
• To help oversee our internal system and ensure accurate imagery, copy and rates.
• To take ownership of the product you develop and its lifecycle.
• To support sales & Marketing with Product suggestions for proposals.

Key Responsibilities:

1. Supplier Management & Contracting

• Promptly upload accurate and comprehensive supplier information to SharePoint.
• Collect and categorise supplier details, adhering to senior contracting guidelines.
• Ensure seamless product briefs: Upload complete product information to our internal systems.

2. Product Planning & Development

• Drive product innovation: Collaborate on collecting contracts and tariffs, benchmarking pricing to secure the best deals.
• Create and manage strong supplier relationships.
• Contribute to the planning and design of new and existing tours and itineraries.
• Manage the product lifecycle efficiently with a ‘TMG first’ mindset.
• Develop client feedback reporting and product improvement suggestions.  
• Conduct product research and competitor analysis to identify market trends and opportunities.
• Help facilitate familiarisation trips for our overseas partners.

3. H&S

• Support teams across all Vivu destinations with H&S requirements and demands from country needs.
• To support suppliers with the completion of H&S.
• Manage the Health & Safety email account, serving as the primary communication point with Sanderson and Phillips.
• Ensure the database is always as up-to-date as possible and monitor any suppliers whose H&S expires. 
• Conduct in-person H&S inspections as required.
• Promptly report any concerns or challenges related to H&S compliance. 

4.  Pitching Process 

• To support sales teams with Pitch requests, advising on suitable products to help win pitches.
• Support Marketing with product suggestions and content as part of proposals.
• Carry out research into destination news for our monthly partner updates and advise Marketing and internal teams.   

Working location: 70-72 Ba Trieu, Hoan Kiem, Ha Noi

II. REQUIREMENTS:

What You’ll bring

• University graduate.
• Previous experience in tourism and hospitality, either through studies or previous roles.
• Experience of travel in Vietnam.
• Excellent interpersonal skills across a variety of cultures.
• Excellent command of both written and spoken English. Fluency in Vietnamese.
• Must be proficient in using technology and working with software applications (Office Suite).

Who You Are     

• A self-starter can work independently and as part of a team to meet deadlines and targets.
• Able to solve problems.
• Creative: with an ability to design original itineraries or product concepts, not just execute existing ones.
• Willingness to travel across the region as needed, with frequency varying by project.
• Manages work well to complete tasks carefully, thoughtfully, and in a timely fashion.
• Aligns with our TMG Company core values “MỘT”.

III. BENEFITS:

• A competitive compensation package including salary, allowance, bonus, and paid leave.
• 16 days annual leave, 10 days sick leave, birthday leave.  
• Complimentary two-night Hotel stay at TMG properties.
• Exclusive travel with discounted rates for TMG staff, including our hotels and F&B.
• Personal Health Insurance and 24/7 Personal Accident Insurance.
• Career pathways & professional development.
• Travel domestically & overseas as required by the business. 

IV. HOW TO APPLY:

• Send your CV to email: jobs@tmgroup.vn
• Deadline: 23:59 31/8/2026
• Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.