1. JOB DESCRIPTION:

• Greet and assist customers in a friendly and professional manner.                        
• Provide information on DHL Express products and services, helping customers select the right options for their needs.                                                       
• Consult with customers regarding product types, pricing, and available sales programs.
• Actively promote and upsell DHL services to enhance customer satisfaction and drive sales
• Handle payment collections from customers accurately and efficiently.                           
• Process transactions using the point-of-sale (POS) system and maintain cash handling procedures       
• Maintain accurate records of sales transactions and customer interactions.                                   
• Participate in regular and ad hoc meetings; make work reports as required.                                  
• Ensure the retail outlet counter and surrounding areas are clean, organized, and presentable at all times 
• Conduct regular checks to maintain cleanliness and address any issues promptly.                         
• Ensure that all company branding is displayed in accordance with DHL regulations and guidelines.
• Present Point of Sale Materials (POSMs) as required, ensuring they are up-to-date and aligned with marketing campaigns.                                                                                            
• Answer phone calls and respond to inquiries regarding services, pricing, and operational procedures. 
• Manage appointment scheduling and coordinate with other departments as necessary.                       
• Being responsible for the overall cleanliness, upkeep and maintenance of a store.                        
• Ordering new merchandise and ensure received items are properly displayed.        
• Perform other tasks assigned by the line manager.              

• Bachelor diploma or equivalent; additional education in business or sales is a plus.
• Experience in sales/sales processes                                                                                            
• Knowledge and understanding of the Retail trade from a service perspective.                               
• At least 1 year experience in a sales, customer service or marketing role, preferably in a retail or logistics environment.  
• English fluent (written and spoken)
• Proficiency in using computer systems and software, including POS systems.
• A positive attitude and a commitment to providing excellent customer service.       
• Ability to work independently and as part of a team.

• Strong career support & lots of opportunities in an international environment
• Professional coaching & feedback culture
• Respect and Results Culture
• Multifarious engagement activities under “Best Day Everyday Everyday” our Health & Well-being program.

4.  HOW TO APPLY: