
Fulltime

Product Specialist (LiveOps & Testing) [Free Fire] / 1 month ago
Tòa nhà trung tâm Lotte Hà Nội, số 54 Liễu Giai, Cống Vị, Ba Đình, Hà Nội
https://careers.garena.com
Thỏa thuận
Kết thúc:
15/03/2025
1. Your Mission:
The Product Specialist role plays a crucial role in optimizing in-game user satisfaction with a focus on a no-bug experience and smooth game live-operations. By delivering product configuration, Testing, Reporting, Bug-fixing, Anti-hack and Network monitoring, ensuring cohesive and impactful user engagement.
2. Your Quest:
- Delivering smooth game live operations: conduct event configuration, various testing and QA for game. Champion the improvements of tools for the benefit of Live Operations efficiency and coordinate their development with relevant stakeholders.
- Stay in constant contact with international operation teams to ensure high quality product live operations, live updates, to monitor and report any bugs, hack, cheat issues and follow through.
- Coordinate and test LiveOps releases on testing environments prior to the release and validate them post release
- Keep the QA process, reporting and documentation up to date, ensure correctness and timeliness of live operations of the game
- Work with the development and Product teams on implementation details and proactively provide suggestions for improvement from an end user perspective at an early stage
- Analyze, report and continuously aim to improve all in-game operations against targets, benchmark and analyse live ops practices in the industry.
- Supporting other live product operations on an ad-hoc basis, from localization, Customer support and other tasks as required
3. Your Stats:
- A deep love for gaming with experience of playing different game genres, with familiarity with mobile games and a keen eye for identifying gameplay issues is a must-have
- Having a Bachelor's degree from reputable universities or equivalent practical experience, with experience in Product testing, Product QA, operations, business analytics or related fields in Digital Product industry is a plus.
- Strong attention to detail, with the ability to follow process meticulously and take ownership of assigned tasks, to ensure accuracy in event configurations and issue resolutions.
- Able to thrive in a fast-paced, team-work environment, deliver under pressure and adapt to constantly changing priorities.
- Fluent in Vietnamese and English; Chinese is a plus.
- Having experience in data analysis tools such as SQL/Data Visualization is a plus.
4. Why Join Us:
- Impactful & Challenging Work: Join a dynamic environment where your contributions can shape the gaming experiences of millions.
- Opportunities for Growth: Embark on a journey of personal and professional development across various business teams.
- Vibrant Culture: Connect with like-minded individuals in a lively and inclusive workplace, where we work hard and play hard.
- Autonomy: Take charge of your projects and make your mark on the gaming industry.
- Competitive Package: Enjoy competitive salaries, modern facilities, office perks, and medical benefits.
5. APPLICATION FORM GUIDANCE:
Please submit your job application package with the following documents:
- Your CV
- The Garena Application Form (Download the file from the link, fill in and upload it with your CV): https://shorturl.at/jr0Yq
Ready to Play?
If you’re ready to take your career to the next level and make a real impact in the gaming industry, we want to hear from you! Apply now and let's create the next big thing in gaming together.