• You are responsible to support our customers by providing helpful information, answering queries + resolving complaints.
• Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.
• You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:
  • To qualify + enter customer orders into the operational execution process.
  • To drive customer engagement, satisfaction, retention + reactivation in close cooperation with the destinations + regional stakeholders.
  • To provide, document, follow-up on quotations + opportunities in line with the customer account strategy.
  • To ensure complete + correct customer contact data, service data + changes in KN systems while ensuring a best-in-class onboarding + high level of data quality + timeliness including setting up + consistently providing customer reporting.
  • To consistently perform purchase order + shipment qualification in line with working instructions to ensure full + complete handovers to the OCC, optimizing the customer experience.
  • To contribute as process owner on continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
  • To document, resolve, analyze all complaints, then identify, share + eliminate root causes.
  • To ensure delivery of all financial targets + strategic objectives across International Supply Chain (ISC).

• Bachelor’s degree in Logistics, Supply Chain Management or a related field.
• 1–2 years of experience in a documentation role within Sea Logistics or a similar function. Fresh graduates with strong potential are also welcome.
• Good English communication skills (written and verbal).
• Strong logical thinking, high attention to detail and accuracy in documentation.
• Team-oriented mindset with the ability to work overtime and handle high-pressure situations, particularly during peak seasons.
• Committed, responsible, hard-working.

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us—personally and professionally—through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.