1. JOB DESCRIPTION:

• Assist Head of Customer Success in analyzing retail metrics, packaging business use cases, and quantifying project’s ROI with the provided frameworks.  
• Consult customers on frameworks and processes to maximize values of Palexy products with knowledge of the Solution and Retail Industry.
• Lead weekly & monthly meetings with clients’ Operation team to analyze data, and find rooms to improve store performance.
• Identify and resolve challenges with product adoption encountered by the end users throughout the customer’s life cycle: onboarding and training, adoption, and retention. 
• Identify opportunities for product improvement and revenue growth by proactively connecting with customers and understanding their needs

• 2-3 years experience as a Business Analyst, or similar role;
• Good at data analysis, communication and problem-solving skills;
• Planning & Good organization skills, honesty, and attention to detail;
• A quick learner in new technology tool;
• Eagerness to learn, develop, and get involved in a wide range of tasks;
• Proficient in English

• Salary range: 14,000,000 VND – 20,000,000 VND;
• Opportunity to work in a dynamic and friendly environment;
• Opportunities to work and learn with various international partners;
• Full social, health, and unemployment insurance in accordance with regulations;
• 12 days of annual leave and public holidays as prescribed by law;
• Clear opportunities for career development;
• Flexible working environment (no time tracking)

4. HOW TO APPLY: