1. Job Description:

• We are currently looking for a System Engineer to support the daily operational management of our cloud infrastructure and enterprise systems.
• We operate within a defined cloud operating model that separates platform engineering (build), security governance (control), and reliability operations (run), ensuring clarity of accountability and high operational standards.
• This role is ideal for engineers eager to develop strong operational discipline, troubleshooting capability, and production environment awareness.

2. Key Responsibilities:

Operational Monitoring and Incident Response

• Continuously monitor infrastructure, application, and platform health dashboards to identify anomalies, performance degradation, or service disruptions.
• Respond to alerts and ensuring timely acknowledgement and appropriate triage of incidents.
• Escalate complex or high-impact issues while maintaining accurate documentation of findings and actions taken.

Patch and Maintenance Execution

• Execute routine operating system and application patching activities in accordance with defined maintenance schedules and security policies.
• Validate system stability post-maintenance and report any deviations or risks identified during execution.

Deployment Support

• Assist in infrastructure and application deployment and coordinating with Platform Engineering and development teams.
• Ensure deployments are completed accurately and timely.

System Health Checks and Preventative Maintenance

• Perform routine system checks, validate backup completion status, review capacity metrics, and ensure scheduled jobs and services are operating as expected.
• Proactively raise concerns when trends indicate potential performance or availability risks.

Operational Documentation

• Maintain and update runbooks, standard operating procedures, and operational records to ensure repeatable and auditable execution of tasks.
• Contribute to improving clarity and usability of operational documentation.

Vulnerability Remediation Support

• Execute assigned remediation tasks arising from vulnerability scans or security findings, ensuring alignment with patch and remediation timelines defined by the Security team.

3. Required Skills & Experiences:

• Bachelor's degree in Computer Science or related field
• Min 1 year of working experience in Cloud Platforms
• Foundational knowledge of cloud platforms (AWS preferred), including compute, storage, and networking concepts
• Basic understanding of operating systems administration (Linux and/or Windows)
• Familiarity with monitoring or observability tools
• Understanding of incident management fundamentals
• Strong troubleshooting and analytical skills
• Ability to follow structured processes and escalate appropriately
• Proficiency in English language (written & verbal) 

Nice-to-Have

• Exposure to infrastructure-as-code concepts
• Basic scripting knowledge (Python, Bash, PowerShell)
• Understanding of backup and disaster recovery concepts

4. Benefits:

• Competitive salary
• Customized benefits package designed by Handshakes, in addition to statutory benefits
• Hybrid work arrangement: 3 days in office, 2 days remote (subject to company policy)
• International, English-speaking working environment

5. Company Address: 9th floor, Viet Tower, No. 1 Thai Ha, Dong Da, Hanoi

6. How To Apply: 

• Apply directly through LinkedIn: https://www.linkedin.com/jobs/view/4380677820/
• Or send an email with your attached CV (in English) to: aili.ong@handshakes.ai