1. JOB DESCRIPTION:

Daily IT Infrastructure support for users/sites, attending to tickets and IT Infrastructure related inquiries.

• Provide end-user technical support and troubleshooting for hardware and software, including but not limited to Windows Active Directory, MS Office, O365, Windows OS, Network printers, Remote Access, etc
• Installation of operating system, office applications, end point protection and relevant hardware drivers. Including periodic patches and updates
• Ensure all workstations are ready for usage and application ready
• Provide site support for new physical network setup and layers; assist in trouble shooting network related issues
• To coordinate with Global Service Desk in managing support requests and Incidents
• To manage and maintain IT inventory of IT assets
• To partner with the rest of IT and business to ensure IT as a service is delivered to CEVA standards

• 3rd, 4th year students or graduates majoring in Information Technology/Computer Science/Computer Engineering...
• Can commit 6 months fulltime internship (1 day off/week maximum)
• Proficiency in Windows OS, MS Office, TCP/IP, remote desktops, network printers and Technical Support
• Experience in OS Installation Microsoft Windows, backup and Data migration
• Basic knowledge of MS Active Directory or SCCM will be advantage
• Applicants must be open to travel to other sites
• Good communications and interpersonal skills
• Knowledge of commonly-used concepts, practices, and procedures for end user technical support (ITIL)
• Positive attitude & able to work independently and as a key player in a team
• Proven ability in providing helpdesk troubleshooting and support for Desktop and Laptop
• Desktop Support, End User Support, Windows and Office upgrade, Data Migration, Basic Lan and WLAN troubleshooting, Excel, Outlook , Analyze Technical Issues, Application Support, Ability to Learn New Software and Hardware, Teamwork Skills, Technical Aptitude, Ticketing Systems

3. BENEFITS: