1. JOB DESCRIPTION:

Duties and Responsibilities:

• Provide technical support to end-users via phone, email, or in-person.
• Diagnose and resolve hardware and software issues.
• Provide guidance on software usage to end-users.
• Assist with the setup and configuration of computers and peripherals.
• Follow established procedures for issue escalation.
• Respond to help desk tickets and service requests.
• Document support interactions, troubleshooting steps, and resolutions.
• Install, upgrade, and configure software applications.
• Maintain an inventory of hardware assets.
• Assist with user onboarding and offboarding processes.
• Ensure compliance with security policies.
• Collaborate with IT administrators for complex problems.
• Report and address security incidents or vulnerabilities.
• Other duties as assigned.

Required Qualifications/skills:

• Education: A degree in Information Technology or a related field is preferred.
• Technical Skills: Proficiency in Windows, and Basic knowledge of hardware and OSI model, network protocols
• Soft Skills: Good interpersonal and communication skills.

Desired competencies:

• Initiative: Demonstrate a thirst to understand how your role fits in and seeks opportunities to contribute beyond own role;
• Adaptability: Shows agility and easily adjusts to changing work situations; and
• Ownership: Takes responsibility for own actions and learns from experience.

4. HOW TO APPLY: