1. JOB DESCRIPTION:

• Handle restaurant bookings and maximize in-house and walk-in guest engagement. 
• Maintain and update the F&B guest database.
• Assist in planning and executing F&B promotions, events, and guest recognition programs.
• Create and coordinate promotional materials, flyers, email campaigns, and menu designs.
• Support marketing activities, including coordinating with guest chefs and advertising agencies.
• Maintain filing systems, manage promotional collateral, and prepare administrative documents.
• Respond promptly to guest inquiries via phone, fax, or email.
• Monitor competitor activities and report sales performance.
• Collaborate with other departments to ensure smooth operations.
• Follow up with and provide personalized care to lifestyle guests, ensuring an exceptional F&B experience.
• Identify and engage potential customers for lifestyle membership cards to drive F&B loyalty and sales.

• Strong communication, teamwork, and personalized guest care skills.
• Proficient in MS Office, basic email marketing, and collateral design.
• Proactive, detail-oriented, with effective time management and multitasking.
• Be good at English communication skills
• Have expertise of Korean/ Chinese/ Japanese is an advantage
• Be customer - oriented
• Be passionate in hospitality & delivering luxury services

• Internship Certificate, and Internship Evaluation Form for completing the internship period
• Letter of Recommendation (as per request)
• Lunch provided by the Hotel
• Uniform provided by the hotel
• Free Parking
• Room to be involved in several internal programs, including employer branding, internal activities
• International working environment
• Competitive training & development program as per the international program of IHG
• Priority in applying for casual/ permanent positions in InterContinental Hanoi Landmark72 and other IHG's properties

4. HOW TO APPLY: